When will I receive my order confirmation email?

Issue

When will I receive my order confirmation email?

I have not received my order confirmation email, what can I do?

Resolution

Your order confirmation email is sent immediately after placing your order. If you haven't received it:

• Check your spam/junk folder.
• Orders placed on Friday or over the weekend may be processed by Monday before the confirmation email is triggered.
• If you saw an order confirmation screen or received an email, your order was placed successfully.
• If your email is not there, please contact our team to check your order. Call 03445 611 080 and they will send you another copy.