Connected appliances - The appliance cannot be registered

Resolution

Issue:

• The appliance cannot be registered

Applies to:

• Appliances with connectivity feature

Resolution:

• Check if your WiFi network connection is updated and encrypted

Perform the following instructions:

1. Find your Wi-Fi connection in the list of available networks on a mobile device of your choice.

• If you see a padlock icon next to the name of your Wi-Fi network, it means you are using some form of encryption. If not, proceed to step 2.
• Check your Wi-Fi network configuration settings for the type of encryption being used.
• Choose WPA2, if available, and proceed to step 3. If WPA2 is not available, go to step 2.

2. Check if your router supports WPA2 as a form of encryption. If it does, proceed to step 3.

If it does not, you might have to upgrade your router.

3. Go to network configuration settings to set up a WiFi network name and a password.

• You might have to reboot your router to complete the process.
• Select the new WiFi network connection on each device and enter the password.

Cause:

• WiFi network connection might be unencrypted OR the encryption itself might be outdated. An updated and encrypted network connection is a pre-requisite to be able to run the application.