Washing machine does not take detergents / water remains in the fabric softener compartment

Issue

• Detergent remains in the drawer
• Softener remains in the drawer
• No scent of the fabric conditioner on the washing
• Leakage from the front of the detergent drawer
• Mould in the detergent drawer
• Water remains in the softener compartment
• Fabric conditioner does not dissolve in my washing machine

Applies to

• Front-loading washing machine
• Washer Dryer

Resolution

The described washing machine issues may result from incorrect detergent dosing or a dirty detergent drawer. Clean the detergent drawer according to the instructions below:

GUIDE FOR CLEANING - The diagrams below do not show every possible variation of the drawers in our range, however, the principles on how to remove the drawer and compartments remain the same.

For a more specific guide on your exact model please refer to the user manual.

1. Remove the detergent drawer by pulling it firmly.

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:

picture 1, pulling out the drawer

2. Remove the top part of the additive compartment to aid cleaning and flush it out under running warm water, to remove any traces of accumulated detergent.

After cleaning, put the top part back into position.

picture 2, removing the top part of the additive compartment

3. Ensure that all detergent residue is removed from the upper and lower part of the recess.

Use a small brush to clean the recess.

picture 3, cleaning the recess with a brush

4. Insert the detergent drawer into the guide rails and push it in.

Run the rinsing programme without any clothes in the drum.

picture 4, inserting the drawer into the guide rails

5. Clean the detergent drawer regularly to prevent a build-up of detergent residues.

6. Always follow the instructions that you find on the packaging of the detergents or other treatments without exceeding the indicated maximum level.

Ensure that the detergent is dosed in accordance with the manufacturer's recommendations and the washing machine's instruction manual.

Note: Using capsules or pods in drawers not designed for them may result in leaks from the detergent drawer. In this case, place the capsule directly into the washing machine drum.

7. Open the detergent drawer slightly after every wash to allow it to air out between washes.

8. Use regularly recommended specialised detergents available from our Webshop.

9. You can also purchase a new drawer from our online shop.