AEG washing machine – how to reset the WiFi settings

Issue

Your AEG washing machine is already connected to a WiFi network, but you want to:

• connect the machine to a new WiFi network
• change router
• change Wi-Fi password
• register the machine on a new phone
• remove the connection to the app
• troubleshoot Wi‑Fi connection problems

In these situations, it may be necessary to reset the saved WiFi settings.

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Follow the steps below to reset the saved WiFi settings on your AEG washing machine.

1. Turn on the washing machine

Press the On/Off button, and wait about 10 seconds for the machine to be ready.

2. Remove the saved Wi-Fi details

Press and hold the Remote Start button down.

Keep holding the button down until you hear the second tone (double beep).

The display then shows a reset message - confirming that the stored network information has been deleted.

Refer to your user manual for model-specific details.

3. Reconnect the washing machine

Once the reset is complete, the washing machine must be reconnected to the app.

1. Download or open AEG app.
2. Select Add product.
3. Follow the instructions in the app.
4. Put the washing machine into Wi-Fi setup mode.
5. Connect it to your Wi-Fi network.

See also: AEG washing machine – how to connect your washing machine to the app

4. Check the Wi-Fi network

AEG washing machines support Wi-Fi networks on:

• 2.4 GHz
• 802.11 b/g/n

If your network only uses 5 GHz, the connection typically cannot be established.

Important

When the Wi-Fi settings are reset:

• delete the existing WiFi connection
• delete saved network information
• does the washing machine need to be reconnected to the app

The actual wash programmes and the machine’s other settings are not affected.

When is it not a mistake?

It is normal to reset the Wi-Fi settings if:

• you have changed router
• you have changed the WiFi name (SSID)
• you have changed your password
• you’ve got a new phone
• the washing machine no longer appears in the app

The problem is often due to the network setup and not a fault with the washing machine.

Cause

The AEG washing machine stores information about the WiFi network it has previously been connected to.

If the router or network settings are changed, the machine may not always be able to connect automatically.

A reset removes the saved network information so the connection can be set up again.

FAQ – Resetting Wi-Fi settings

Will a Wi-Fi reset delete my wash programmes?
No. Only the saved network information will be removed.

Do I need to register the washing machine again after resetting it?
Yes, the washing machine needs to be connected to the app again.

When should I reset the Wi-Fi settings?
When changing router, changing the password, or if the app can no longer find the product.

Can I reset WiFi without deleting other settings?
Yes. The reset only affects the saved network information.

What type of WiFi does the AEG washing machine support?
2.4 GHz WiFi with the 802.11 b/g/n standards.

What should I do if the connection still doesn’t work after resetting?
Check that the phone is connected to a 2.4 GHz network, and complete the setup again via the AEG app.