If the robotic vacuum gets stuck (under the bed, between the chairs)

Issue

• What if the robotic vacuum still gets stuck?
• What if the robotic vacuum is unable to free itself?

Applies to

• robotic vacuum cleaner

Resolution

The robotic vacuum will only clean in areas with the proper amount of space.

If the robotic vacuum still gets stuck:

• It will pause normal cleaning and try to free itself. If the robotic vacuum succeeds, it will resume cleaning.

If the robotic vacuum is unable to free itself:

• It will stop and show an error code on the display.
• To proceed, place the appliance in the start position and re-start the cleaning.
• If the robot gets stuck again in the same place, try to block the area to prevent the appliance from accessing it again.
• For more information please consult the user manual. Download .

user manual

• If the problem persists, we recommend contacting an Authorized Service Center.

You can contact an Authorized Service Center by clicking on the link below or via your smartphone app.