Robotic vacuum falls down (stairs or other heights)

Issue

  • Robotic vacuum falls down (stairs or other heights)

Applies to

  • Robotic vacuum cleaner

Resolution

  • Normally the robotic vacuum will identify and avoid stairs, doorsteps and other falls.
  • If the robotic vacuum falls down we recommend contacting an Authorized Service Center.
  • You can contact an Authorized Service Center by clicking on the link below or via your smartphone app.

Was this article helpful?

Spare parts & Accessories

Find original spare parts and accessories for your appliance in our webshop and have them delivered directly to your door.

To the webshop

Book a repair

Need to arrange a repair technician visit? Repairs under warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Book service

Related Articles