Robotic vacuum falls down (stairs or other heights)
Issue
- Robotic vacuum falls down (stairs or other heights)
 
Applies to
- Robotic vacuum cleaner
 
Resolution
- Normally the robotic vacuum will identify and avoid stairs, doorsteps and other falls.
 - If the robotic vacuum falls down we recommend contacting an Authorized Service Center.
 - You can contact an Authorized Service Center by clicking on the link below or via your smartphone app.
 
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