The App shows my air purifier as unavailable

Issue

  • The App shows my air purifier as unavailable

Applies to

  • AEG AX9 series air purifier
  • AEG AX5/AX7 series air purifiers
  • AEG Wellbeing app

Resolution

Reasons why your air purifier may show as unavailable in the App:

1. The air purifier is not plugged in

2. Your Wi-Fi is not working; try restarting your router.

3. The air purifier has been moved out of range of your Wi-Fi router; try moving your air purifier closer to the router (within 10 meters)

If you have checked the reasons above but the air purifier still shows as unavailable:

1. Unplug the air purifier

2. Wait for a few minutes

3. Plug it back in again

Still not available? Remove the air purifier from the app and add it again.

AEG - Air Purifiers Getting Started & FAQs

Was this article helpful?

Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.

To the webshop

Find your User Manual

Solve problems and find instructions and other documentation for your product.

Find manual