Air purifier - the barcode cannot be scanned when onboarding the appliance
Issue
- During the onboarding process, the app is not able to scan the barcode
Applies to
- Air Purifiers
- AEG app
Resolution
1. To scan a barcode you need to grant the app access to the phone's camera
2. Turning the flashlight in the app is also recommended - to do this, press the flashlight icon in the app
Was this article helpful?
Related Articles
- Air purifier - how to turn on WiFi / Bluetooth connection?
- AEG app is not available in the AppStore or Google Play
- How to get started with your AEG air purifier
- How to clean and maintain your AEG air purifier
- Why does my AX9 air purifier show very high TVOC values?
- How should I clean my air purifier?
- AEG Wellbeing App - my WiFi network does not appear in the app
- What do the symbols on the air purifier display mean?
- AEG Wellbeing App - Can I get a longer graph of longer time on the indoor air quality values?
- How much ozone does my air purifier release?