Air purifier - the barcode cannot be scanned when onboarding the appliance
Issue
- During the onboarding process, the app is not able to scan the barcode
Applies to
- Air Purifiers
- AEG app
Resolution
1. To scan a barcode you need to grant the app access to the phone's camera
2. Turning the flashlight in the app is also recommended - to do this, press the flashlight icon in the app
Was this article helpful?
Related Articles
- How to register in the Wellbeing App?
- How should I clean my air purifier?
- What do the different colour lights in my air purifier mean?
- How do I replace the filter in AX5 / AX7 air purifier?
- I have changed my home Wi-Fi router, do I need to re-connect the appliance?
- The airflow has decreased in my AEG air purifier
- My AEG air purifier will not start
- The App shows my air purifier as unavailable
- How do I connect more AEG AX9 air purifiers to my AEG app?
- How to get started with your AEG air purifier