Air purifier - the barcode cannot be scanned when onboarding the appliance
Issue
- During the onboarding process, the app is not able to scan the barcode
Applies to
- Air Purifiers
- AEG app
Resolution
1. To scan a barcode you need to grant the app access to the phone's camera
2. Turning the flashlight in the app is also recommended - to do this, press the flashlight icon in the app
Was this article helpful?
Related Articles
- AEG air purifier care guide: Do's and Don’ts
- Does every air purifier need to be connected to the AEG app?
- What do the different colour lights in my air purifier mean?
- How to register in the AEG App?
- How to get started with your AEG air purifier
- Air purifier Wi-Fi connection problems
- Why does my AX5/AX7 air purifier show very high TVOC values?
- The App shows my air purifier as unavailable
- I have changed my home Wi-Fi router, do I need to re-connect the appliance?
- AEG app is not available in the AppStore or Google Play
Related Articles
- AEG air purifier care guide: Do's and Don’ts
- Does every air purifier need to be connected to the AEG app?
- What do the different colour lights in my air purifier mean?
- How to register in the AEG App?
- How to get started with your AEG air purifier
- Air purifier Wi-Fi connection problems
- Why does my AX5/AX7 air purifier show very high TVOC values?
- The App shows my air purifier as unavailable
- I have changed my home Wi-Fi router, do I need to re-connect the appliance?
- AEG app is not available in the AppStore or Google Play