I can't interact with the air purifier through the button on the user interface

Issue

  • I can't interact with the air purifier through the button on the user interface
  • Unable to change the mode on my air purifier
  • Air purifier is locked

Applies to

  • AEG AX9 series air purifiers
  • AEG AX5/AX7 series air purifiers
  • AEG Wellbeing App

Resolution

  • Make sure the Child Lock is not activated i.e. the Lock button on the control panel is not lit up.
  • The Child Lock can be activated & deactivated remotely via the Wellbeing App from within the Product Card (device control screen). You can also activate or deactivate the Child Lock by long-pressing the ON/OFF and the MODE button simultaneously for 5 seconds on the appliance.

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