The AEG app repeatedly requests a maintenance wash – causes and solutions

Issue

The AEG app keeps sending repeated reminders to run a maintenance wash, even though the washing machine is working normally.

Many users perceive the message as a product fault, but in most cases the reminder is a normal maintenance feature that helps keep the washing machine clean.

Typical signs

• The AEG app recommends a maintenance wash
• the app sends repeated reminders
• a recommendation for drum cleaning is displayed
• the washing machine is working normally, but the message keeps appearing
• there are no error codes on the product

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Start by carrying out the recommended maintenance wash.

1. Run a maintenance wash

The maintenance wash helps to remove:

• detergent residues
• bacteria
• biofilm
• air generator
• deposits in the drum and washing system

AEG recommends regular maintenance washes to preserve the product’s performance.

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2. Run a programme at a high temperature

If your model does not have a specific Machine Clean programme, you can:

1. Empty the drum completely.
2. Select a cotton programme at a high temperature (at least 60 ℃).
3. Add a washing machine cleaner., such as Clean and Care - 3 in 1
4. Let the program run until it has completely finished.

This helps to clean the washing machine’s internal system.

3. Use the Machine Clean programme if it is available

On some WiFi-connected models, the programme Machine Clean may be available via the app.

The programme has been specially developed for cleaning the drum and the internal components.

4. Avoid washing only at low temperatures

Frequent use of:

• short programmes
• wash at 20 °C or 30 °C
• generally low temperatures

may increase the amount of build-up in the machine and thereby lead to more maintenance reminders.

5. Let the program finish completely

When the maintenance wash has been carried out correctly, the recommendation should disappear after some time of normal use.

On some models, the reset is only registered after a complete cleaning programme has been run.

Important

AEG washing machines may display a recommendation for drum cleaning as part of the product’s normal maintenance function. This is not an error code and does not mean that the washing machine is faulty.

When is it not a mistake?

It is not an error if:

• the app recommends a maintenance wash
• a drum cleaning reminder is displayed
• the washing machine is working normally
• no error codes are displayed

The reminder has been developed to help prevent odours, deposits and bacterial growth in the product.

Cause

Modern AEG washing machines monitor usage patterns and can recommend a maintenance wash after extended periods of:

• wash temperatures
• short programmes
• limited use of high-temperature programmes

The maintenance wash helps keep the drum and washing system clean and hygienic.

FAQ – The app requests a maintenance wash

Does the notification mean that there is a fault with the washing machine?
No. The reminder is a maintenance recommendation and not an error message.

Why am I receiving this message?
This is often due to frequent use of low temperatures or short programmes.

How do I perform a maintenance wash?
Run an empty cycle at a high temperature, or use the Machine Clean programme if it is available on the model.

Can I ignore the message?
Yes, but regular maintenance is recommended to avoid odours and deposits.

When will the reminder disappear?
Normally after a correctly performed maintenance wash and subsequent normal use.

Should I contact service?
No. Maintenance washing is a normal part of the product’s upkeep and usually does not require service.