The AEG app shows the washing machine needs an update – causes and solutions

Issue

The AEG app shows that your washing machine needs to be updated, and you may not be able to use all features in the app until the update has been completed.

In some cases, the product may be temporarily unavailable in the app while the software update is being installed.

Typical signs

• The AEG app displays an update notification
• the product cannot be controlled via the app
• the app recommends a software update
• the washing machine is shown as unavailable
• display on the washing machine shows “UPd”
• certain features in the app are temporarily unavailable

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Start by checking whether there is a software update ready to be installed.

1. Accept the update in the AEG app

Software updates are delivered via the AEG app and must be accepted through the app before installation can begin.

Follow the on-screen instructions to start the update.

2. Wait until an active program has finished

If the washing machine is running a programme, the update will normally only start once the programme has finished.

It is therefore normal if the update is not installed straight away.

3. Check the Wi-Fi connection

To install the update, the washing machine must remain connected to the WiFi network.

Check that:

• the router is working correctly
• the internet connection is active and stable
• the washing machine is online in the app

4. Let the update finish

When the update starts, the product may show UPd on the display.

During the update, you can:

• the app may be temporarily unavailable
• some features may be disabled
• the product could not be started

This is normal.

5. Do not switch off the product during the update

While the update is being installed, do not:

• turn off the washing machine
• disconnect the power supply
• unplug
• cancel the update

The product must be able to complete the installation correctly.

6. Check the product after the update

When the update is complete, the washing machine will normally return to normal operation automatically.

If the washing machine still does not respond in the app:

1. Close the AEG app.
2. Open the app again.
3. Check whether the product is shown as online.
4. If necessary, restart the washing machine.

Important

Software updates improve the product’s software and may include:

• bug fixes
• improved stability
• new features
• improvements to the connection between the app and the product

Updates are a normal part of the product’s operation and are usually not a sign of a fault.

When is it an actual error?

Service may be required if:

• the update never finishes
• the product shows UPd for a very long time
• the washing machine cannot be switched on after the update
• the product can no longer be connected to the AEG app
• error codes are displayed after the update

In these cases, an error may have occurred during the software update.

Book a service if the problem continues

If your AEG washing machine continues to have problems after you have tried the recommended solutions, our specially trained technicians can quickly identify the cause and carry out the necessary repair.

Book a repair online

Cause

The AEG app may request a software update when newer software is available for the product.

The update is installed via the Wi-Fi connection and helps keep the product’s software up to date with the latest improvements and bug fixes.

During the update, the product may be temporarily unavailable in the app.

FAQ – AEG app says the washing machine needs to be updated

Why does the AEG app say that the washing machine needs to be updated?
New software is available for the product, which can be installed via the app.

Can I use the washing machine during the update?
We recommend not to use. The product may be temporarily unavailable during installation.

What does UPd mean on the display?
It usually means that the washing machine is installing a software update.

May I switch off the washing machine during the update?
No. The product must not be disconnected from the power supply during the update.

When will the update be installed?
Normally after an active programme has finished.

When should I book a service?
If the update does not complete, or if the product does not function correctly after the update.