Why is the ionizer keep turning on even if I set it to off?

Issue

  • The ionizer keeps turning on even if set to off
  • Why is the ionizer switched on when I'm using the CARE 360 filter?
  • Why is the ionizer switched on when I'm using the BREATHE 360 filter?

Applies to

  • AEG AX9 series air purifiers
  • BREATHE 360 filter
  • CARE 360 filter

Resolution

  • If you are using a CARE or BREATHE 360 filter, the Ionizer will always be ON for these filters
  • The BREATHE 360 filter is designed for exceptional pollen reduction. Pollen is cleared more effectively from the air with the ionizer.
  • The CARE 360 filter is designed to capture airborne bacteria. These bacteria are cleared more effectively from the air with the ionizer.
  • When using the ionizer we recommend regular cleaning to remove particles that may have settled on surfaces and floors.

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