Tumble dryer is leaking

Issue

• Water leaking on to floor around the dryer

Applies to

• Heat Pump Dryers
• Condenser Tumble Dryers

Resolution

1. Ensure the dryer is standing level on the ground by adjusting the feet accordingly

• Use a spirit level to check whether the machine is level on all its feet.
• The appliance must be stable on a level, hard floor.

2. Clean all filters and the condenser (if accessible) regularly and carefully as described in the user manual.

• It is normal that lint forms during the drying process and it cannot be avoided. This process is very dependent on the load (e.g. new towels, fleece etc.).
• Excess fluff can contribute to blockages that cause overflowing.
• Refer to the article: Cleaning Dryer Filter and Condenser.

3. If connected directly to a drain (rather than water tank) ensure outlet hose is not kinked.

4. Ensure seals around the door and any access flap are free of fluff.

5. Ensure a room temperature higher than +5°C and lower than +35°C.

Optimal room temperature to achieve best drying results is between 19°-24°C.

7. Contact an Authorized Service Centre.

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.