AEG washing machine – How can I remove the appliance from the app?

Issue

You want to remove your AEG washing machine from the AEG app.

This may be relevant if:

• you have got a new phone
• the products must be registered again
• the washing machine has been sold
• you want to remove the connection between the app and the product

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Follow the steps below to remove the product from the AEG app.

1. Open the AEG app

Open the app on the device where the product is registered.

2. Select the product

Tap the washing machine you want to remove.

3. Open the menu

Tap the three dots at the top of the product page.

4. Remove the product

Scroll down in the menu and select: Remove device

Then confirm the action.

5. Register the product again (if necessary)

If you want to reconnect the product, you can then complete the WiFi setup again.

See also AEG washing machine – how to connect your washing machine to the app

Important

If the product is to be registered to a new account or a new phone, it may also be necessary to reset the washing machine’s Wi-Fi settings.

See also AEG washing machine – how to reset the WiFi settings

When is it not a mistake?

It is normal to remove the product from the app when:

• replacement of phone
• edit user profile
• sale or transfer of the product
• new Wi-Fi setup

The problem is not due to a fault with the washing machine.

Cause

The app stores information about the products that are registered to your account.

If the product should no longer be linked to the account, it can be removed directly in the app.

FAQ – How do I delete the device from the app?

Will I delete the washing machine’s programmes by removing it from the app?
No. Only the connection between the app and the product is removed.

Can I add the product again later?
Yes. The product can be registered again via the app.

Do I need to reset the Wi-Fi after removing the product?
It may be necessary if the product is to be registered to a new account or a new network.

Can I remove the product directly from the app?
Yes. Select the product, tap the three dots and choose Remove device.

Is the product still connected to Wi-Fi after deletion?
It depends on the model and setup. In some cases, a Wi-Fi reset may be necessary.

When should I remove the product from the app?
When changing owner, getting a new phone, or if the product needs to be registered again.