AEG washing machine – The wireless WiFi icon does not light up on the display – causes and solutions

Issue

If the WiFi icon is not lit up on the display of your AEG washing machine, it may appear as though the product is not connected to the app or your wireless network.

In most cases, this is because the WiFi connection is not enabled, has not yet been configured, or the connection to the network has been interrupted.

Typical signs

• The WiFi icon is not shown on the display
• the washing machine is not showing in the AEG app
• the product is shown as offline
• remote start cannot be activated
• the washing machine cannot be connected to the app

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Start by checking the most common reasons why the Wi-Fi icon is not showing.

1. Check whether WiFi has been set up

The WiFi function is disabled by default from the factory and must be configured before the product can be connected to the app.

If the washing machine has never been connected to the AEG app, the WiFi icon may not be active.

See also: AEG washing machine – how to connect your washing machine to the app

2. Check that the washing machine is connected to the network

When the product is connected to Wi-Fi, it will automatically connect to the saved network every time it is switched on. This may take about 10 seconds.

Therefore wait a moment after start-up, then check the display again.

3. Check the router

If the router is switched off, or the internet connection is unavailable, the product cannot connect to the network.

Check that:

• the router is turned on
• the internet connection is stable and working
• the signal is stable in the area around the washing machine

4. Check whether Wi-Fi has been disabled

On AEG washing machines, the WiFi connection can be switched off via the WiFi/Remote Start function.

If the connection has been disabled, WiFi must be turned on again and, if necessary, reconnected to the app.

5. Check whether the network details have been deleted

If the Wi-Fi settings have previously been reset, the saved network information has been removed from the product.

In this case, the product needs to be reconnected to WiFi.

See also AEG washing machine – how to reset the WiFi settings

6. Restart the washing machine

Switch off the washing machine.

Wait about 30 seconds.

Then switch the product on again and wait for the Wi-Fi connection to try to connect automatically.

7. Reconnect the product to the app

If the WiFi icon still does not appear:

1. Open the AEG app.
2. Remove the product if it is already registered.
3. Complete the WiFi setup again.
4. Reconnect the product to the network.

Important

AEG washing machines support WiFi on:

• 2.4 GHz
• IEEE 802.11 b/g/n

Networks that use only 5 GHz are not supported.

If the product is connected to an incompatible network, the Wi-Fi connection cannot be established.

When is it a real error?

Service may be required if:

• The WiFi function cannot be enabled
• the product cannot be put into Wi-Fi setup mode
• WiFi icon never appears after new setup
• the connection doesn’t work on several different networks

In these cases, there may be a fault in the WiFi module or the electronic control unit.

Book a service if the problem continues

If your AEG washing machine continues to have problems after you have tried the recommended solutions, our specially trained technicians can quickly identify the cause and carry out the necessary repair.

Book a repair online

Cause

The wireless WiFi icon is only displayed when the WiFi function is active and the product is configured for wireless communication.

The most common reasons why the icon does not appear are:

• WiFi is not set up
• WiFi has been disabled
• the saved network information has been deleted
• the product cannot connect to the router
• The WiFi network is unavailable

FAQ – WiFi icon does not light up in the display

Why isn’t the Wi-Fi icon showing on my washing machine?
The product may not be connected to a Wi-Fi network, or the Wi-Fi function may not be enabled.

Is WiFi enabled from the factory?
No. The WiFi function must be configured the first time the product is connected to the app.

Can router problems cause the Wi-Fi icon to disappear?
Yes. If the product cannot connect to the network, the Wi-Fi function may become unavailable.

What type of WiFi does the AEG washing machine support?
2.4 GHz WiFi with the IEEE 802.11 b/g/n standard.

Should I reset the Wi-Fi settings?
Only if the product has previously been connected to another network, or if the connection cannot be restored.

When should I book a service?
If the WiFi function cannot be activated, or if the WiFi icon never appears after a new setup.