AEG washing machine cannot be registered in the app – causes and solutions

Issue

Your AEG washing machine is not showing in the AEG app, or registration fails during setup.

The problem typically occurs when the washing machine cannot establish a connection between the internal WiFi module, the home’s wireless network and the AEG app. In some cases, the product can be found in the app, but the registration cannot be completed.

Typical signs

• the app cannot find the washing machine
• the registration stops during setup
• a connection error is displayed
• the product cannot be added in the app
• the washing machine is not shown in the list of detected products
• The WiFi setup cannot be completed

Applies to

• AEG washing machines with WiFi
• AEG washer-dryers with WiFi
• AEG app

Resolution

Start by checking the most common reasons why the product cannot be registered.

1. Check that the product supports WiFi

Only models with a built-in WiFi module can be registered in the AEG app. The WiFi function is not available on all models.

If the product does not support WiFi, it cannot be registered in the app.

2. Check that the phone is connected to a 2.4 GHz network

AEG washing machines support Wi-Fi on 2.4 GHz networks using the IEEE 802.11 b/g/n standard.

Registration may fail if:

• the phone uses a 5 GHz network
• the router can only broadcast 5 GHz
• the router’s settings are blocking 2.4 GHz connections

3. Put the washing machine into Wi-Fi setup mode

To register the product, the WiFi module must be set to Access Point mode.

1. Switch on the washing machine.
2. Select a programme.
3. Hold the Remote Start button down for a few seconds.
4. Wait until the display shows AP (Access Point mode).

When the Access Point is active, the product is ready to be registered in the app. The access point normally remains active for about 3 minutes.

See also: AEG washing machine – how to connect your washing machine to the app

4. Stand close to the product during registration

During registration, the app communicates directly with the washing machine’s Wi-Fi module.

AEG therefore recommends that the smartphone is kept close to the product during installation.

5. Check router and internet connection

If the router is not working properly, the registration cannot be completed.

Check that:

• the router is turned on
• the internet connection is working and stable
• other devices can connect to the internet

If necessary, restart the router and try registering again.

6. Check whether the router has been replaced

If the product has previously been registered, a new router or changed network settings may prevent it from being registered again.

This is especially the case if:

• The WiFi name (SSID) has been changed
• the password has been changed
• the internet provider has been changed
• the router has been replaced

In these cases, the WiFi settings often need to be reset before registering again.

See also: AEG washing machine – how to reset the WiFi settings

7. Register the product again

If the product has previously been registered:

1. Remove the product from the app.
2. Reset the Wi-Fi settings.
3. Start the registration from the beginning.

This often resolves issues with incomplete or interrupted registrations.

Important

The AEG washing machine connects via a temporary access point during registration. If the registration is not completed within a few minutes, you may need to restart the setup process.

When is it a genuine error?

Registration problems are most often caused by:

• network configuration
• router settings
• incorrect Wi-Fi frequency (5 GHz instead of 2.4 GHz)
• interrupted registration

However, service may be required if:

• the product can never be activated in WiFi mode
• Access Point cannot be started
• the product cannot be registered on multiple different networks
• The Wi-Fi function does not respond after resetting

In these cases, there may be a fault in the WiFi module or the product’s electronic control system.

Book a service if the problem continues

If your AEG washing machine continues to have problems after you have tried the recommended solutions, our specially trained technicians can quickly identify the cause and carry out the necessary repair.

Book a repair online

Cause

Registration requires that the washing machine’s WiFi module can communicate with both the AEG app and the home’s wireless network.

The most common causes of registration errors are:

• wrong Wi-Fi frequency
• missing access point connection
• changed router settings
• previous registration details in the product
• unstable network connection

The registration process is typically interrupted before the product can complete the connection to the AEG app.

FAQ – The device cannot be registered

Which Wi-Fi network does the AEG washing machine support?
AEG washing machines support 2.4 GHz Wi-Fi (IEEE 802.11 b/g/n).

Why can’t the app find my washing machine?
The product may not be in Wi-Fi setup mode, or the phone is not connected to a compatible network.

What is the Access Point?
It is the temporary Wi-Fi connection that the washing machine creates during registration.

How long is the Access Point active?
Normally about 3 minutes.

Can a new router prevent registration?
Yes. Changing the router or altering network settings may require resetting the WiFi connection.

When should I book a service?
If the Wi-Fi function cannot be activated, or if the product cannot be registered on several different networks.